Strategic Thinker | Transformation Leader | AI & Digital Expert

PROFESSIONAL SUMMARY

Strategic Technical Project Manager & Agile Coach with 8+ years of experience in digital transformation, AI-driven project management, and SaaS development. Proven track record of leading interdisciplinary teams, optimizing processes, and bridging the gap between engineering, product design, and business strategy. Demonstrated ability to analyze complex data and drive KPI-based decision-making for innovation and efficiency.

CORE COMPETENCIES

• Agile & Hybrid Project Management (Scrum, SAFe, Waterfall)
• Digital Transformation & AI-Driven Innovation
• Data-Driven Decision Making (KPIs, OKRs, Predictability Metrics)
• Technical & Business Alignment (Engineering ↔ Product Management)
• Cross-Functional Leadership & Team Coaching
• Customer Journey & User Experience Design

EDUCATION

Bachelor’s Degree in Hospitality Management
EHL Hospitality Business School | 2010

CONTINUING EDUCATION

Vanderbilt University (via Coursera Platform)

• Advanced Agentic AI Systems and Applications (In Progress)
• Practical Agentic AI Implementation for Business Transformation (Upcoming)
• Enterprise-Level Agentic AI Development and Deployment (Upcoming)
• Completed: AI Ethics and Governance in Digital Transformation
• Completed: Generative AI for Leaders
• Completed: Change Management for Generative AI
• Completed: Prompt Engineering for ChatGPT 
• Completed: Trustworthy Generative AI
• Completed: OpenAI GPTs: Creating Your Own Custom AI Assistants
• Completed: AI for Project Managers and Scrum Masters

ADDITIONAL ACHIEVEMENTS

• Integrated AI-powered tools (ChatGPT, Miro AI) to enhance decision-making & project efficiency
• Developed data-driven frameworks (e.g., AI-based team performance analysis from 40+ interviews)
• Recognized for leading & motivating high-performing, cross-functional teams through agile methodologies

Explore my insights on AI, Agile, and Digital Transformation: https://robvanlinda.digital

CERTIFICATIONS & MICRO-CREDENTIALS

Agile & Project Management:

• Scrum Master I & II, Scrum Product Owner I, Agile Coach
• SAFe Agilist, Prince2, OKR, Lean Startup, Extreme Programming (XP)

Digital Transformation & AI:

• Digital Transformation Manager, Chief Digital Officer
• Digital Business Innovation
• AI for Leaders, Change Management for AI, Prompt Engineering
• OpenAI GPTs: Custom AI Assistants, Trustworthy Generative AI

Innovation & Design Thinking:

• Design Thinking (w/ ChatGPT), User Story Mapping
• Value Proposition Canvas, Empathy Mapping

 

TECHNICAL SKILLS

Project Management Tools: Jira, Confluence, Miro (incl. AI workflows), Trello, MS Office, Adobe Photoshop (with Firefly), Asana, Monday.com

AI & Data Tools: ChatGPT, Claude, Perplexity, Copilot, DeepSeek, Mistral, Quens

Prototyping & Design Tools: Adobe XD, Miro (for wireframing & UI/UX prototyping in app development)

Languages: Dutch (Native), English (Fluent), German (Fluent)

 

PROFESSIONAL EXPERIENCE

Technical Project Manager | Agile Coach (Independent Consulting)

2021 – 2023

Key Achievements:

• Led interdisciplinary teams to develop SaaS & AI-driven solutions, aligning engineering and product management
• Conducted AI-assisted analysis of 40+ stakeholder interviews, deriving actionable insights for organizational change
• Optimized KPIs for velocity, predictability, and cycle time, ensuring resource-efficient project execution
• Implemented OKRs for strategic alignment, boosting transparency and accountability across teams

Project Manager / Product Owner / Scrum Master (Socio-Political Interest Organization)

2019 – 2021

Key Achievements:

• Managed the development of a secure, accessible mobile app, integrating UX best practices
• Utilized Adobe XD and Miro for prototyping and UI/UX wireframing, ensuring seamless interaction flows
• Introduced Jira, Confluence & Miro to streamline project tracking and team collaboration
• Conducted agile coaching, including refinement, planning & review sessions
• Implemented data-driven budgeting & tracking, leveraging AI to optimize cost efficiency

Project Lead – Agile Course Creation

2018 – 2019

Key Achievements:

• Designed and authored a full Agile Project Management course, covering Scrum, Agile Culture, PO & SM roles, Design Thinking & Sprints
• Ensured content originality via rigorous plagiarism checks
• Provided real-world agile insights based on hands-on experience

Agile Coach & Scrum Master – SaaS Platform Development

2017 – 2018

Key Achievements:

• Served as Scrum Master for 4 Teams: Trained teams in agile best practices, facilitated ceremonies, and ensured smooth execution
• Functioned as Agile Coach for 6 Teams & Management: Led workshops for management, established company-wide agile strategy, and introduced OKRs in Jira (Epics = Objectives, User Stories = Key Results)

Release Train Engineer (RTE) – Enterprise Software Development

2016 – 2017

Key Achievements:

• Facilitated Agile Release Train (ART) events and coached teams in SAFe methodologies while merging 8 teams into 2 Agile Release Trains
• Optimized cross-team collaboration, managing dependencies across engineering, product, and business
• Tracked KPIs (velocity, flow efficiency, predictability) to improve delivery cadence and alignment
• Drove continuous improvement via Inspect & Adapt workshops, fostering a learning culture

Market & Trend Analyst – Commerce & Digital Innovation

2015 – 2016

Key Achievements:

• Analyzed European e-commerce trends, identifying gaps in livestream commerce & multi-vendor platforms
• Explored Alibaba’s New Retail Model, driving insights for seamless online-to-offline experiences
• Provided strategic input for blending digital & physical sales channels for optimized customer engagement

Event Manager – Luxury Hotels & Fine Dining (Switzerland, France, Italy, UK, Germany)

2010 – 2015

Key Achievements:

• Led high-budget events (€50k+) with cross-functional coordination across kitchen, service, F&B, housekeeping, and external vendors, ensuring seamless execution and customer excellence.
• Applied Requirements Engineering principles – Defined business needs, translated them into structured workflows, and facilitated multi-stakeholder alignment for efficient execution.
• Optimized customer experience & service flows – Designed scalable processes to enhance operational efficiency, a mindset now crucial in AI-driven automation & digital transformation.

My manifesto for real transformation | I don’t believe in buzzwords. I believe in change.

Transformation is not a project – it is a process, a mindset, a promise.

I’m not here to implement tools. I’m here to change systems.

I don’t work for hierarchies, I work with people. I build spaces for autonomy, responsibility and collaboration – whether as an whether as an agile coach, digital leader or AI enabler.

I combine the best of three worlds:

• Agility
• Digital structure
• AI-based assistance.

I am not afraid of complexity – I I structure it, explain it and make it usable.

I have worked in five countries and experienced more transformation than some managers simulate on 100 slides.

I help teams to write their own manifesto – because I believe in collective intelligence, because I believe in collective intelligence.

And I never stop learning because the future doesn’t wait.

 

Certificates AI

Provider: https://www.vanderbilt.edu | Tutor: Professor Mr. Jules White https://engineering.vanderbilt.edu/bio/?pid=jules-white | Ranking Vanderbilt university

Certificates Digitalisation, Innovation &Agile

Proveded by the learning platform Karriere Tutor: https://karriere-tutor.de | 2025 best eLearning plattform https://www.portalderwirtschaft.de/wissenschaft-forschung-bildung/393356/karriere-tutor-bester-e-learning-anbieter-2025.html (German Langugae)

https://www.scrum.org/professional-scrum-certifications/count

 

As of 2025, there are 696,089 people worldwide with a PSM I certificate, but only 48,614 hold the more  advanced PSM II (source: Scrum.org).That puts me among the top 7% of certified Scrum Masters globally.

This insight was verified through a quick data check with ChatGPT – one of my regular AI assistants. 

A selection of Micro Credentials which combine Agility and AI

Those micro credentials were my fist stepts into the world of AI. They provided a first insight about the possibilities, when working with AI as a team mate. I cal ChatGPT my TeamBuddy Mr. GPT 🙂